What Information We Collect and Why
When you open an account, we collect the details you submit — name, email address, date of birth, and the payment method you link, whether that is DANA, OVO, or GoPay. We also log device information and session activity to keep your account secure and to
-
1
make sure deposits route correctly. Your e-wallet details are never stored on our servers in raw form; they pass through encrypted channels at the point of transaction. We collect this data for three reasons: to verify your identity, to process deposits and withdrawals, and to detect
-
2
unusual activity on your account. We do not sell your personal information to third parties. Analytics data — page views, session length, device type — is collected in aggregate and cannot be traced back to an individual account. If you contact our support team, that conversation
-
3
is logged and retained so we can reference it if you follow up later. Retention periods vary by data type: transaction records are kept in line with our financial obligations, while session logs are cleared on a rolling cycle. You can ask us what we hold
-
4
about you at any time.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.